Refund policy

Last updated: March 10, 2026

We want you to feel confident when shopping with Wellness Recovery USA LLC. If something isn’t right, we’re here to help.

30-Day Return Window

You have 30 days from the date you receive your item to request a return.

To be eligible, items must be:

In new, unused condition
In original packaging
With all accessories, manuals, and materials included
Accompanied by a receipt or proof of purchase

Items sent back to us without a prior return request will not be accepted.

How to Start a Return

To begin a return, email our support team at:

info@wellnessrecoveryusa.com
+1 606-777-0808

If your return is approved, we’ll send you:

A return shipping label
Instructions on how and where to send your package

Return Eligibility

We accept returns for:

• Defective products.
• Non-defective products returned within 30 days of delivery, provided they are in their original condition and packaging.

We do not accept returns for:

• Products that have been used, installed, damaged after delivery, or returned without their original packaging.

Please note: Return requests are reviewed and processed in coordination with our fulfillment partners. Eligible returns are handled according to the supplier's return policy.

Cancellations

Orders may be cancelled before processing at no charge.
If an order has already been processed or shipped, it may no longer be eligible for cancellation. In such cases, please submit a return request after delivery in accordance with our Return Policy.

Exchanges

We do not offer direct exchanges.

If you would like a different item, size, or color, please submit a return request for the original product (if eligible). Once your return is approved, you may place a new order for the desired item.

Product Condition & Return Window

Condition: New only (unused, undamaged, original packaging)
Return Window: 30 days from delivery

Return Method & Fees

Return Method: By mail
Return Label: Provided;
- Customer pays shipping for non-defective returns
- We cover shipping for defective or incorrect items
Restocking Fee:
- No restocking fee
- No fee for defective or incorrect orders
Refund Processing Time:
- Up to 10 business days after inspection

Damages & Issues

Please inspect your order upon delivery.

Defective
Damaged
Incorrect

We will evaluate the issue and resolve it as quickly as possible.

Refunds

Once we receive and inspect your return:

We’ll notify you of approval or rejection
Approved refunds are issued to your original payment method
Refunds typically process within 10 business days, depending on your bank

Contact Information

For all return or refund questions:

Wellness Recovery USA LLC

405 Two Mile Pike
Suite B Unit 102
Goodlettsville, TN 37072
United States