Last updated: March 10, 2026

This Privacy Policy explains how Wellness Recovery USA LLC (“we”, “us”, “our”, or the “Site”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from wellnessrecoveryusa.com (the “Site”), or when you otherwise communicate with us regarding the Site (collectively, the “Services”).

By accessing or using the Services, you agree to the collection, use, and disclosure of your information according to this Privacy Policy. If you do not agree, please discontinue use of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements, or operational practices. Any updates will be posted on this page with a revised “Last updated” date.

How We Collect and Use Your Personal Information

To provide and improve the Services, we collect personal information about you from various sources. The type of information we collect depends on how you interact with the Site.

In addition to the specific uses described below, we may use your information to:

• Communicate with you

• Process transactions

• Improve our Services

• Comply with legal obligations

• Enforce our Terms of Service

• Protect our rights and those of our users

What Personal Information We Collect

1. Information You Provide to Us Directly

This includes information you submit through the Site or when communicating with our team.

Examples:

• Contact details: name, email address, phone number, shipping address, billing address

• Order details: items purchased, payment confirmations, shipping details

• Account information: username, password, security credentials

• Customer support communications: messages sent through forms, emails, or chats

Some features require certain information. If you choose not to provide it, some Services may be unavailable.

2. Information We Collect Automatically (Usage Data)

When you browse the Site, we automatically collect information using cookies, pixels, tags, and similar technologies (“Cookies”).

This may include:

• IP address

• Browser type

• Device information

• Pages viewed

• Time spent on the Site

• Network and connection data

• Interaction data (clicks, actions, navigation)

3. Information We Receive from Third Parties

We may receive information about you from:

• Shopify, which powers our online store

• Payment processors (e.g., card details, billing confirmation)

• Shipping providers (tracking updates, delivery information)

• Marketing or advertising partners

• Analytics services

• Social media platforms, if you interact with our content

Any third-party data is handled according to this Privacy Policy.

How We Use Your Personal Information

Providing Products & Services

We use your information to:

• Process payments

• Fulfill and ship orders

• Send updates regarding your purchases

• Create and manage your customer account

• Handle returns, exchanges, and service requests

Shopify may use your information according to its own Privacy Policies.

Marketing & Advertising

We may use your information to:

• Send marketing emails or text messages

• Deliver promotional content

• Personalize advertising on our Site or third-party platforms

You can unsubscribe from marketing emails at any time.

Security & Fraud Prevention

We use personal information to detect and investigate:

• Fraud

• Unauthorized activity

• Illegal or harmful behavior

If you have an account, you are responsible for protecting your credentials.

Service Improvement & Communication

We use information to:

• Provide customer support

• Improve the Site’s functionality

• Enhance user experience

• Analyze performance and troubleshooting

Cookies

We use Cookies to operate and enhance the Site.

Cookies allow us to:

• Remember your preferences

• Improve functionality

• Run analytics

• Personalize content and advertising

You may disable Cookies through your browser, but doing so may affect Site performance.

Shopify’s cookie details:
https://www.shopify.com/legal/cookies

We do not respond to browser “Do Not Track” signals.

How We Disclose Personal Information

We may disclose personal information to:

• Vendors (fulfillment partners, IT services, analytics providers)

• Payment processors

• Shipping carriers

• Marketing and business partners

• Affiliates within our company

• Legal authorities when required

• Parties involved in business transfers (merger, acquisition, etc.)

We do not use or disclose sensitive personal information to infer characteristics about you.

Third-Party Websites and Links

Our Site may include links to third-party websites. We are not responsible for their content, privacy practices, or security.

Please review their policies before providing personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect information from individuals under 16.

If you believe a child has provided information to us, contact us so we can remove it.

Security & Retention

We take appropriate precautions to protect your information, but no system is completely secure.

We retain personal information as long as necessary to:

• Provide the Services

• Maintain your account

• Meet legal obligations

• Resolve disputes

• Enforce agreements

Your Rights

Depending on your location, you may have rights such as:

• Access / Know — request personal information we hold about you

• Delete — request deletion of your data

• Correct — update inaccurate information

• Portability — request a transferable copy of your data

• Restrict Processing

• Withdraw Consent

• Appeal a denial

• Manage communication preferences

To exercise your rights, contact us using the information below.

We may need to verify your identity to process your request.

You may authorize an agent to submit requests on your behalf.

Complaints

If you have concerns about how we handle your information, please contact us. You may also have the right to file a complaint with your local data protection authority.

International Users

Your information may be transferred and processed outside your country, including in the United States.

If we transfer information from Europe or the UK, we use approved legal transfer mechanisms such as Standard Contractual Clauses.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Wellness Recovery USA LLC

405 Two Mile Pike
Suite B Unit 102
Goodlettsville, TN 37072
United States

Phone: +1 606-777-0808
Email: info@wellnessrecoveryusa.com